Retail Customer Service Assistant

Customer Service Course Overview

Customer service courses are essential for individuals looking to develop the necessary skills to succeed in the retail industry. This online retail customer service assistant course offers comprehensive training in all aspects of customer service, with a focus on providing exceptional service to customers in a retail environment.

By taking this customer service course, students will gain a deep understanding of consumer behaviour, effective communication techniques and strategies for addressing customer needs. They will also learn how to generate return business, handle difficult customers, and provide customer service through various channels, including in-person, over the phone, and electronically.

This course’s curriculum has been designed to equip students with the skills and knowledge required to provide outstanding customer service in a retail setting, which can help them achieve their career goals.

• Key Features of Customer Service Course
• Accredited, quality CPD training
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover
• Course material developed by qualified professionals
• Self-paced learning accessible via laptop, tablet and smartphone
• 24/7 Learning assistance and tutor support
• Discounts on bulk purchases

Who should take the course

This Retail Customer Service Assistant training course is ideal for those who work in retail or aspire to kickstart a career in this sector. It includes practical training for:

• Retail Assistants
• Sales Advisors
• Sales Associates
• Store Managers
• Learning Outcomes
• By the end of the course, learners will be able to:

Fully understand the sales process and deal effectively with customers at checkout

Demonstrate in-depth knowledge of consumer behaviour and customer needs

Understand the Point-of-Sale (PoS) concept and the different types of POS

Use body language to their advantage and to deal with difficult customers

Take advantage of trends to target customers effectively and in the best possible way

Demonstrate excellent active listening, body language and communication skills

Identify and address customers’ needs, and go the extra mile to satisfy them

Turn difficult customers around and handle complaints and bad manners effectively

Deal with at-your-desk requests and use proper telephone etiquette

Provide electronic customer service and understand internet etiquette rules

Accreditation

All of our courses are fully accredited. The content of the Retail Customer Service Assistant course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.