Handling and Managing Difficult Conversations

This Handling and Managing Difficult Conversations Training Course is a personal development program, designed to introduce the strategies and techniques required to manage a discussion where all parties are not in agreement or have conflicting views and needs.

This Handling and Managing Difficult Conversations Training Course covers handling difficult relationships with customers, handling difficult conversations at work, and other situations where difficult conversations may occur.

Through case studies and practical exercises led by an expert instructor, you will master the art of active listening, learn how to communicate with participants using powerful body language techniques, and create an action plan the deals with conflict resolution effectively.

Accredited, quality CPD training

Instant e-certificate and hard copy dispatch by next working day

Fully online, interactive course with audio voiceover

Course material developed by qualified professionals

Self-paced learning accessible via laptop, tablet and smartphone

24/7 Learning assistance and tutor support

Discounts on bulk purchases

Who should take the Handling and Managing Difficult Conversations Training Course

This skills-based Handling and Managing Difficult Conversations Training Course is ideal for professionals who work in environments where they are required to interact with difficult clients and customers but also applies to anyone who is dealing with a difficult situation int their personal or professional life. This includes:

Customer Service Representatives

Retail Managers

Sales Representatives

Anyone in a situation where the needs and wants of all parties are opposing

Learning Outcomes

By the end of the Handling and Managing Difficult Conversations Training Course, learners will be able to:

Use their body language to express themselves effectively

Demonstrate excellent active listening skills

Handle challenges professionally

Create a conflict resolution action plan

Communicate their expectations clearly

Take control of a meeting and tackle personality clashes

Certification

Once you’ve successfully completed your Handling and Managing Difficult Conversations Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.